L&G Maintenance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use and protect your information when you contact us or request a quote.
1. What Information We Collect
When you submit a form on our website or contact us, we may collect:
• Full Name
• Phone Number
• Email Address
• Suburb / Property Address (if provided)
• Any information you provide relating to your enquiry
2. Why We Collect Your Information
We collect your information to:
• Provide gutter replacement quotes
• Respond to your enquiry
• Arrange site visits
• Send follow-up communication regarding your request
• Provide updates about your scheduled work
We may contact you via:
• Phone call
• SMS
3. Marketing Communication
If you provide your contact details, you consent to being contacted by L&G Maintenance regarding your enquiry.
We may occasionally send follow-up emails or SMS related to your quote request. You can opt out at any time by:
• Replying “STOP” to SMS messages
• Unsubscribing from email communications
• Contacting us directly
We do not sell or rent your personal information to third parties.
4. How We Store and Protect Your Information
Your information is securely stored using trusted business systems, including customer relationship management (CRM) software.
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
5. Third-Party Services
We may use third-party service providers (such as CRM, email, SMS, or advertising platforms) to help us operate our business. These providers only have access to information necessary to perform their services.
6. Access and Correction
You may request access to the personal information we hold about you or request corrections by contacting us.
7. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
L&G Maintenance
Email: [email protected]
Perth, Western Australia